Job Description
What you'll actually be doing
• Owning the guest journey end to end, with particular focus on arrival — the first ninety seconds set the tone for the whole stay
• Building and holding the standards: spot checks, task checklists, service sequence, brand consistency across every touchpoint
• Reading guest feedback properly — finding the pattern, building the action plan, presenting it to the exec team, closing the loop
• Meeting and greeting VIP and loyalty guests personally
• Setting and hitting the Rooms Division budget with the owners and Director of Finance — revenue, payroll, expenditure, market share
• Driving the upsell strategy and the limousine operation as genuine revenue lines, not afterthoughts
• Managing labour cost and productivity without letting standards slide, including on peak and special event days
• Developing a large, culturally diverse team: reducing turnover, lifting engagement, removing the barriers that get in people’s way
• Keeping everyone safe, every shift
What's on offer
• A senior seat on the leadership team of a hotel still writing its own playbook
• Competitive Salary
• Accommodation discounts across Ennismore/Accor, meals on duty, parking, wellbeing]
What you'll bring
• Senior Rooms Division leadership experience in a luxury or lifestyle hotel
• Genuine commercial literacy — you can build a budget, read a P&L and explain a variance
• Housekeeping depth, not just Front Office. This role needs both
• The judgement to anticipate rather than react, and the intuition to spot what a guest wants before they ask
• A leadership style that builds trust across a diverse team and holds a standard at the same time
• Comfort operating in a lifestyle brand environment where personality is part of the product