Job Description
- Answer incoming calls on a multi-line phone system, direct calls appropriately, and retrieve and respond to voicemail messages.
- Schedule new and follow-up patient appointments accurately and efficiently.
- Greet and check in patients, verify and update demographic and insurance information.
- Perform check-out procedures, including scheduling return visits and collecting co-pays.
- Verify insurance eligibility and benefits prior to appointments.
- Post charges and co-payments in the practice management system and reconcile daily transactions.
- Maintain a clean, organized, and professional front desk and waiting area.
- Communicate effectively with clinical and administrative staff to ensure smooth patient flow.
- Assist with scanning, filing, and maintaining accurate patient records in the electronic health record (EHR) system.
- Follow HIPAA and OSHA guidelines to ensure patient privacy and workplace safety.
- Provide general administrative support to the office as needed.
- Perform other related duties as needed.
Education and Experience:
- High School Diploma or equivalent required.
- Prior experience as a medical receptionist is preferred.
- Dermatology or specialty practice experience is highly preferred.
- Experience with electronic health record (EHR) systems is required.
Job Type:
- Full time: Monday-Friday
- Pay range starting at $21/hr
Skills and Abilities:
- Strong computer skills, including proficiency in scheduling and billing software.
- Excellent interpersonal and communication skills.
- High attention to detail with the ability to multitask and prioritize effectively.
- Experience posting and balancing charges and collecting co-pays.
- Professional demeanor with a patient-centered approach.
All your information will be kept confidential according to EEO guidelines.