IT LIMS Support Technician (Crystal Reports)

Within the Corporate IT organization, you will join the IT Service Management team for LIMS (Laboratory Information Management Systems: G6 technology) providing technical support expertise: 

• Resolve issues, maintain & improve application stability, and collaborate with cross-functional teams to ensure optimal performance and reliability of business-critical systems. 

• Provide 2nd & 3rd level application support for the application. 

• Graduate Level of studies and/or Post-Secondary Education  in Computer Science, Engineering or related subject  

• Minimum of 1 - 2 years similar working experience 

Required: 

• Crystal Reports (versions 9.0 and later) maintenance / bug fixing experience  

• Experience with Relational Databases (e.g.SQL Server, Oracle PL/SQL) 

• Relevant experience of SQL development including ability to write and tune sql code for optimized performance  

• Ability to analyze complex data and translate it into meaningful reports.  

• Experience in application support tasks and related support tools (e.g. Service Now) 

Ideally:

• Knowledge of LIMS  

• Understanding of laboratory workflows and data management processes. 

• Experience with GIT projects’ repository 

• Experience with Azure and application deployment 

• Good understanding of the Application Lifecycle Management 

• Used to work in an international environment 

• Business user oriented with strong communication skills and ability to collaborate with IT and laboratory teams 

• Organized and structured 

• Team worker  

• Analytic and problem solving oriented 

• Focused on delivering 

• Able to work under pressure and respect deadlines. 

• Good level of English (verbal and written)