Guest Experience Executive

AccorHotel

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Pay not listed

  • Full-time
  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • 23d ago

Job Description

Job Responsibilities:

  • Deliver exceptional guest service and ensure a memorable guest experience throughout their stay.
  • Handle guest inquiries, requests, feedback and complaints professionally.
  • Coordinate with relevant departments to ensure guest needs are met promptly.
  • Assist with VIP arrivals, special requests, and guest engagement activities.
  • Maintain accurate guest records and follow hotel service standards.


  • Diploma/Degree in Hospitality, Tourism, or related field.
  • Minimum 1 year of experience in Front Office, Guest Relations, or Customer Service.
  • Good communication and interpersonal skills.
  • Positive attitude with a strong guest-service mindset.
  • Able to work shifts, weekends and public holidays.