Job Description
This role is about more than moving luggage, it’s about creating trust, reassurance, and ease from the moment our guests arrive. As a Bellperson, you are the first impression and a steady presence throughout their journey. With a natural service orientation, attention to detail, and calm professionalism, you ensure that every guest interaction is smooth, thoughtful, and memorable.
What You'll De Doing
Guest Connection
- Warmly greet and farewell guests, assisting with luggage, transportation, and parking.
- Escort guests to rooms, introducing resort amenities and services with confidence and clarity.
- Provide accurate information and thoughtful recommendations on local wellness, culture, and adventure experiences.
- Respond promptly to guest requests, ensuring their comfort and convenience at every stage.
Operational Excellence
- Safely handle guest luggage, packages, and special belongings with care and discretion.
- Maintain an orderly, polished atmosphere in lobby and public areas.
Team & Culture
- Collaborate with Front Office and Concierge to deliver seamless guest journeys.
- Work steadily and reliably in both predictable and peak periods. .
Your experience and skills include:
- Service focused personality is essential; customer related experience an asset
- Ability to work well under pressure in a fast paced environment
- Excellent communication skills and a professional presentation
- Ability to work cohesively with fellow colleagues as part of a team
- Must be available to work a variety of shifts, including mornings, evenings, overnights, weekends, holidays.
- Fluent in English
Physical Aspects of Position include but are not limited to the following:
- Constant standing and walking throughout shift
- Frequent lifting and carrying up to 50 lbs
- Constant kneeling, pushing, pulling, lifting
- Frequent ascending or descending ladders, stairs and ramps
What's in it for you...
- The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
- A competitive package and plenty of opportunity for development.
- Discounts across the entire Ennismore family of brands.