Job Description
Job Duties Include:
- Build strong relationships with colleagues and leaders through a visible presence across the hotel
- Serve as a trusted partner on employee relations, workplace concerns, and team success
- Coach leaders to create engaging, inclusive, and high-performing teams
- Lead investigations, conflict resolution, attendance, and performance management processes
- Drive colleague engagement, recognition, and culture-building initiatives
- Lead Employee Engagement Survey action planning and continuous improvement efforts
- Use colleague insights and workforce trends to enhance retention and engagement
- Ensure compliance with Fairmont standards and BC employment legislation
- Help create an exceptional workplace experience that supports outstanding guest experiences
- Bachelor’s degree in Human Resources, Business Administration, or a related field
- Human Resources or People & Culture experience, ideally within hospitality or a service-focused environment
- Proven success supporting employee relations and coaching leaders
- Excellent communication skills with the ability to build trust at all levels
- Sound judgment and discretion when handling confidential matters
- Organized, solutions-focused, and comfortable working in a fast-paced operation
- Passionate about engagement, culture, and creating exceptional colleague experiences
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.