Job Description
Fairmont Mumbai is seeking enthusiastic individuals to join our pre-opening team as Food and Beverage Hostesses. This is an exciting opportunity to be part of a luxury hospitality brand and contribute to creating memorable guest experiences in our diverse dining outlets.
Key Responsibilities:
Guest Engagement: Warmly welcome guests upon arrival, escort them to their tables, and ensure their comfort throughout their dining experience.
Menu Knowledge: Provide detailed information about menu items, including ingredients and preparation methods, and make recommendations based on guest preferences.
Order Management: Take accurate food and beverage orders from guests, ensuring all special requests are communicated to the kitchen and bar.
Service Coordination: Work closely with kitchen and bar staff to ensure timely delivery of orders and maintain smooth service flow.
Upselling: Proactively promote menu items, beverages, and special promotions to maximize revenue opportunities.
Quality Assurance: Monitor and ensure the quality of food and beverage presentation meets Fairmont standards before serving to guests.
Problem Resolution: Address any guest concerns or complaints promptly and professionally, striving to resolve issues to the guest's satisfaction.
Team Collaboration: Collaborate with fellow team members to provide seamless service and contribute to a positive working environment.
Hygiene and Safety: Adhere to hygiene and safety regulations to maintain a clean and safe work environment for guests and colleagues.
- Previous experience in a similar role within the hospitality industry preferred.
- Excellent communication and interpersonal skills with the ability to engage positively with diverse guests.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Flexibility to work shifts, including weekends and holidays as per business needs.
- Knowledge of food and beverage operations, including wine service, is an advantage.
- Diploma or degree in hospitality management or a related field is desirable.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.