Business Support Analyst

This open position encompasses activities related to the management of user access and Business Support for a client applications

• Test requirements for new business implementations
• Identify automation opportunities

• Participation and management of projects related to business application needs
• Identifying technical errors to improve performance of remote business applications
• Assist in software installations and configurations
• Participate in workshops and follow-ups regarding business activities
• Asset Management Control
• Review user identities and work with applications Business Owner, Technical Owner and Access management to perform any required corrective / preventive actions
• Perform user account management tasks, such as creating, modifying, and deactivating user accounts
• Monitor and analyse IAM-related logs and reports to identify potential security issues or unauthorized access attempts
• Assign and revoke access rights as needed
• Ensure compliance with security standards and regulations
• Link external IT helpdesk support to local business needs
• Monitor and follow-up the activity performed by external IT Helpdesk service"                                            

• Assist in software installations and configurations                                                         
• Review user identities and work with applications Business Owner, Technical Owner and Access management to perform any required corrective / preventive actions                                                            
• Monitor and follow-up the activity performed by external IT Helpdesk service                                                             
• Participation and management of projects related to business application needs                                                  

Technical Skills:

• Minimum 1 year of experience in similar activities                                                   
• ServiceNow                                                          
• Active Directory                                                 
• Systematic, autonomous and logical thinking                                                            
• Microsoft Office 365                                                      

Language Skills:

• English – Expert
• French – Notions

Soft Skills:

• Ability to work independently and in a team environment. Work in a team and communicate effectively, being a good listener, reliable.                                             
• Good listening and questioning ability.                                     
• Ability to plan work ahead and to prioritize workload.                                    
• Respect the procedures, methodologies and directives.                                             
• Good learning skills.                              

Other details:

Ability to travel within Portugal