Job Description
• Diagnose and remediate issues with Windows Server Infrastructure, and related roles and features, as well as other Microsoft and third-party Windows business infrastructure applications, while identifying recurring issues which can be remediated through automation
• Troubleshoot issues related to Exchange and Active Directory topology, and related features, in a complex, multi -site and/or multi-domain environment
Exchange 2010 is a must and 2013 would be a plus. Enterprise level support
• Manage a server infrastructure with machines running Windows Server 2008, 2008 R2, 2012, and 2012 R2
• Administer VMware vSphere infrastructure and Hosted Guest Machines from Windows based administration tools, such as the vSphere client and PowerCLI
• Document all troubleshooting information in ticketing system
• Utilize PowerShell to configure roles and features of Microsoft products. Knowledge of PowerShell functions and scripting a plus
• Execute Standard Operating Procedures as documented for a wide variety of different clients
• Remote hardware diagnosis through system management technologies, such as OpenManage and iDRAC for Dell, and System Management and iLO for HP
• Utilize centralized patching and configuration solution, such as WSUS and the System Center Suite
Rockstar (Preferred) Qualifications in addition to those required:
• Identify recurring issues and drive automated resolution behind them
• Knowledge of maintaining other virtualization solutions such as Citrix a plus
• Investigate issues with Enterprise Communication and Collaboration technologies, such as
Exchange, SharePoint, and Lync a plus
• Manage a backup architecture using software such as NetBackup or Tivoli a plus
• 2+ years’ experience managing a business infrastructure with 100+ machines
• Degree in computer systems or computer science preferred
• Process Oriented
• Team Player