Beauty Therapist (Casual 0-hour contract), The Savoy Hotel

Job Title: Beauty Therapist, Casual 0-hour contract

Department: Beauty & Fitness 

Inspired & Supported by:  Beauty & Fitness Operations Leader 

Salary: £15,80 per hour including service charge

Shifts: 10:00 to 18:30, 13:00 to 21:30

Your purpose will be: 

To provide a welcoming and memorable treatment experience for guests. To contribute towards creating an immaculate facility and guest experience in all areas of Beauty & Fitness. 

You will be accountable for: 

• Ensuring the comfort and safety of all guests 

• Meeting all Forbes and LQA standards while providing a personalised and memorable experience 

• Ensuring the facilities and treatment rooms are maintained and replenished to a high standard at all times 

• Meeting sales targets for the upselling of treatments and products 

Your key responsibilities & contribution will be: 

• Welcome guests, provide a warm orientation and anticipate guest needs during visit 

• Schedule treatment bookings and ensure smooth operation of the reception 

• Perform massages, facials, manicures and pedicures in a safe, professional and hygienic manner. 

• Ensure timeliness for appointments and thoroughly review appointments after completing each service 

• Assist in the operations of the reception and the facilities 

• Deal with any guest complaints, comments or concerns with discretion and urgency 

• Maintain guest confidentiality at all times 

• Comply with all health and safety processes 

• Assist with monthly stocktake 

• Maintain accurate accounting procedures for transactions and reconciliations 

• Keep up to date with the latest trends and servicing protocols with the aim to continue to improve and enhance our services. 

What you will need to do this role: 

Essential: 

• Passion for customer service and providing outstanding treatments to all guests 

• Graduate from an accredited school of aesthetics (CIDESCO,CIBTAC, NVQ3 or equivalent) 

• Minimum of 2 years of experience as an Aesthetician 

• Previous experience in a luxury environment or day spa 

• Trained in body treatments, facials, manicure and pedicure 

• Outstanding communication skills, both written and spoken 

• Enthusiastic and positive personality 

• Excellent attention to detail 

• Highly organised and able to work independently 

• Flexibility to work shifts and weekends 

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you? 

• Competitive salary, pension 

• Accrued holidays  

• Exclusive discounts: 

• Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included) 

• 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants 

• 20% off at other Gordon Ramsay restaurants and Restaurant 1890 

• Colleague restaurant, interfaith prayer room and wellness room 

• Laundry services for all colleagues 

• Gym access 

• Local discounts for F&B and retail