Customer Relations Team Leader

To build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment by:

• valuing and fulfilling customer needs and expectations thereby stimulating more and more frequent visits.
• understanding customer motivation and expectations, and play an active role in turning them into commercial opportunities.
• ensuring a positive shopping experience that creates trust in the IKEA Brand before, during and after their visit

To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:

• ensuring the department is fast and efficient our customers, and cost-effective for the IKEA store.
• ensuring that customers’ issues are handled in a reliable, efficient, accurate and friendly way.
• ensuring that co-workers are supported in their daily work.

• Solid understanding of the easy buying experience.
• Cost and budget management and proven leadership skills in a people-centric organisation.
• Be passionate about customers and act to ensure a positive shopping experience.
• Passionate about home furnishing, people's life at home and the IKEA range of products and services.
• Good communication, negotiation and influencing skills.
• Good attention to detail by being persistent, structured and accurate.
• Willing to work on weekend, shift hours and public holidays.

Please apply by 15-Oct-2026.