Job Description
- Handle incoming reservation inquiries promptly and professionally, ensuring complete and accurate information is recorded according to standard procedures
- Convert customer inquiries into confirmed bookings by providing exceptional service and addressing customer needs with empathy and efficiency
- Maintain and update corporate databases and reservation systems, ensuring all delegate bookings and customer records are current and accurate for future reference
- Respond to customer queries and resolve issues in a timely manner to maximize customer satisfaction and loyalty
- Collaborate with Sales, Marketing, and Front Office teams to optimize room occupancy rates and maximize revenue opportunities
- Perform daily reservation filing, correspondence, and administrative tasks with meticulous attention to detail
- Identify cost-effective resource utilization opportunities and communicate recommendations to the team
- Provide effective support to team members and internal/external representatives to ensure efficient service delivery
- Perform additional duties as assigned by the Reservations Manager or Team Leader to support organizational goals
- Bachelor's degree (Graduate) from a recognized institution
- Fresher or 1 year of experience in a reservation, hospitality, or customer service role
- Proficiency with reservation management systems, property management software (PMS), and booking platforms
- Strong written and verbal communication skills in English
- Excellent data entry and database management abilities with a keen eye for accuracy