Guest Service Associate Front Office - Fairmont Agra

Pay not listed

Job Description

Greet and welcome guests upon arrival with exceptional hospitality and professionalism
Process guest check-ins and check-outs efficiently while maintaining accuracy in all documentation
Manage room reservations, modifications, and cancellations using the property management system
Respond promptly to guest inquiries via phone, email, and in-person communication
Provide concierge services including restaurant recommendations, local attraction information, and travel arrangements
Handle guest concerns and complaints with empathy and resolve issues to ensure satisfaction
Process payments and manage billing inquiries with accuracy and discretion
Coordinate with housekeeping and maintenance departments to address guest requests and maintenance issues
Maintain a clean, organized, and welcoming front desk environment
Perform administrative duties including data entry, filing, and record maintenance
Upsell hotel services and amenities to enhance guest experience and increase revenue
Ensure compliance with security protocols and guest privacy regulations
Assist with special requests and arrangements for VIP guests and events
Collaborate with team members to support overall front office operations
Maintain professional appearance and demeanor consistent with Fairmont standards at all times

**Required Qualifications:**

High school diploma or equivalent qualification
Minimum 1-2 years of guest service or front office experience in a hospitality setting
Proficiency in using property management systems (PMS) and hotel management software
Excellent verbal and written communication skills in English; additional languages preferred
Strong customer service orientation with ability to handle guest interactions professionally
Demonstrated ability to manage multiple tasks and prioritise effectively in a fast-paced environment
Proficiency in Microsoft Office applications (Word, Excel, Outlook)
Knowledge of hotel operations, reservation systems, and front office procedures

WHAT IS IN IT FOR YOU: