Job Description
Job Title: Executive Desktop
Location: Torrance, CA
Duration: Contract
Job Description:
· Highly Knowledgeable 8-10 years experience in EUC Desk side support
· Candidate worked with CEO, Directors, CIO, Vice President, President.?
· Function in large fast paced dynamic and demanding enterprise environments with minimum 3-5 years managing team of 20-30 resource
· Must be self starter and highly motivated
· Very strong customer service mindset with focus on achieving high CSAT
· Good in Customer stake holders relationship management
· Should be well adept to deal with highly sensitive Customer situations
· Strong team management
· Mentoring skills
· Manage remote/multi-cultural teams spread across multiple locations
· Should be able to provide operational reports
· Managing the incident/problem ticket & service request queues
· Responding to monitoring alerts
· Execution of change controls
· Routine & preventative maintenance
· Emergency troubleshooting & incident support
· Drive effective delivery of day to day support to the end users
All your information will be kept confidential according to EEO guidelines.