Complaint Investigations Tech

Mindlance

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Pay not listed

  • Contract
  • Alameda, CA
  • 115mo ago

Job Description

We are looking for a whole new batch of candidates. Please note that the candidates will start as soon as selected and has cleared onboarding.

  • The Technician will perform routine testing of medical devices in order to replicate customer complaints and if applicable identify the root cause of the complaint.
  • The technician will need to document investigations accurately, and maintain organized files to keep track of investigated product.
  • Job duties will also include unpacking customer returns, and receiving product into the Complaint Handling Database.
  • We are looking for “doers” not candidates who have Master’s degrees as they may be overqualified.
  • Manager would Strongly Prefer Candidates who have experience ~ testing medical devices in a medical device or biotech company.
  • Previous experience working in a regulated environment and following SOP’s is a plus.
  • Familiarity with printed circuit boards and the ability to read schematics is also a plus.
  • Experience working in manufacturing or high volume areas, ability to work at a fast pace while maintaining quality work is also a plus.
  • In addition, ability to perform routine / repetitive work as the lab is very standardized and you must follow procedures.
  • Candidates without previous industry experience will also be considered, especially if they have previous work history that shows good organizational, documentation, analytical, and/ or technical skills or they have an Associates/ Bachelor’s degree.
  • Manager has found that candidates who have an Associates in Electrical Engineering from schools like DeVry, ITT, Chabot College, Laney College do well in this position.


  • Candidates without previous industry experience will also be considered, especially if they have previous work history that shows good organizational, documentation, analytical, and/ or technical skills or they have an Associates/ Bachelor’s degree.
  • Manager has found that candidates who have an Associates in Electrical Engineering from schools like DeVry, ITT, Chabot College, Laney College do well in this position.


We are looking for a whole new batch of candidates. Please note that the candidates will start as soon as selected and has cleared onboarding.