Job Description
Oaks Hervey Bay Resort and Spa are looking for a friendly, flexible, and guest-focused Guest Experience Attendant to join our team, someone who can confidently assist across both Front Office operations on a casual basis.
This is a hands-on, dynamic role perfect for someone who enjoys variety and thrives in a guest-facing environment. You'll be a key part role in the overall hotel experience, ensuring our guests feel welcome, well cared for, and delighted from check-in to check-out, while also assisting within housekeeping operations.
Key Responsibilities:
- Welcome guests on arrival and handle check-ins/check-outs with efficiency and warmth
- Assist with housekeeping duties including servicing rooms and public areas as required
- Provide local recommendations, handle guest requests, and respond to feedback promptly
- Support linen handling, room setup, and presentation standards
- Ensure guest rooms and public areas are maintained to brand and cleanliness standards
- Coordinate with housekeeping and other departments to ensure guest needs are met
- Process payments accurately and maintain up-to-date guest records
Shift Details (subject to change):
- Rotating roster across Monday to Sunday
- Shift times scheduled within 6:00am to 10:00pm
- Long term opportunity.
Hourly Rates (excluding superannuation):
Monday - Friday: $34.96 per hour
Saturday: $41.96 per hour
Sunday: $48.95 per hour
Successful candidates will have:
- 1+ years' experience across Front Office would be highly beneficial.
- Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
- Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
- A positive, adaptable attitude and excellent communication skills
- Confidence in handling multiple priorities in a fast-paced environment
- Passionate about creating positive guest experiences, with a focus on attentive service and resolving issues efficiently.
- Availability to work across a 7-day rotating roster, including weekends and evenings. Weekends HIGHLY favourable.
At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:
What We Offer:
- Career Growth: Learning and development programs to boost your career.
- Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- Global Perks: International accommodation discounts across our hotel brands.
- Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
- Experiences: Discounted entertainment and activities.
- Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
- Generous Leave: Parental and birthday leave.
- Wellness Boost: EAP and tailored wellness support.
Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.
Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.