Reservations Executive - Fairmont Agra

• Process and manage guest reservations through multiple channels, including telephone, email, and online booking systems
• Provide exceptional customer service by responding promptly to enquiries and confirming bookings with accurate information
• Maintain detailed records of all reservations and ensure data accuracy within the property management system
• Liaise with various hotel departments, including housekeeping, front office, and food and beverage, to ensure seamless guest experiences
• Optimise room inventory and rates to maximise revenue whilst maintaining occupancy targets
• Handle guest requests, special requirements, and modifications to existing reservations with professionalism and efficiency
• Resolve booking discrepancies and complaints in a timely manner, escalating complex issues to management when necessary
• Generate daily, weekly, and monthly reservation reports to monitor booking trends and occupancy forecasts
• Maintain knowledge of hotel facilities, services, packages, and promotional offers to effectively communicate with potential guests
• Coordinate with the sales and marketing team to support promotional campaigns and group bookings
• Ensure compliance with hotel policies, data protection regulations, and reservation procedures
• Contribute to achieving departmental and organisational revenue and occupancy objectives

**Required Qualifications:**

• Secondary education (GCSE or equivalent) or higher qualification
• Minimum 2 years of experience in a hotel reservations, guest services, or hospitality environment
• Proficiency in using property management systems (PMS) and central reservation systems (CRS)
• Strong proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Excellent written and verbal communication skills in English
• Demonstrated ability to manage multiple reservations channels simultaneously
• Sound knowledge of hotel operations, facilities, and service offerings
• Ability to work flexible shifts, including weekends and public holidays

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities