Bar Supervisor

Job Purpose

The Bar Supervisor is responsible for assisting the F&B Manager to implement the Mercure brand standard, improving guest satisfaction, increase the departmental revenue, utilize unnecessary expenses, develop productivity of bartenders and conduct trainings.

Key Responsibilities

1. Bar Operations & Service
   • Supervise the daily operations of the assigned bar outlets, ensuring smooth, efficient, and consistent service.
   • Ensure all products and services meet brand standards and quality expectations.
   • Monitor guest satisfaction and promptly address guest concerns or operational issues.
2. Revenue & Cost Control
   • Support the achievement of departmental profitability through revenue generation and effective cost control.
   • Monitor sales, operating costs, stock levels, par stock, and FIFO procedures.
   • Analyze business performance and provide recommendations to the Bar Manager/F&B Manager for improvement.
3. Bar Facilities & Hygiene
   • Ensure bars, pantries, fridges, equipment, storage areas, furniture, and entertainment facilities are clean, organized, safe, and in good working condition.
   • Maintain high standards of sanitation, cleanliness, HACCP/FSMS, and food safety.
   • Ensure promotional materials and outlet presentation are clean, complete, and ready before operation.
4. Team Supervision & Training
   • Supervise, coach, and support bartenders and bar team members to achieve high performance standards.
   • Plan and conduct training for new and existing team members and ensure training is properly implemented and followed up.
   • Promote teamwork, professional grooming, positive behavior, and adherence to hotel values and brand standards.
5. Product Development & Guest Experience
   • Support the development of trendy cocktails, beverages, and promotional initiatives to enhance guest engagement and revenue.
   • Coordinate the preparation, presentation, and service of beverages and related products to ensure consistent quality.
   • Monitor market and beverage trends and recommend opportunities for business growth.
6. Standards, Controls & Continuous Improvement
   • Implement operational guidelines, policies, procedures, and daily/weekly/monthly checklists.
   • Ensure proper follow-up on operational standards, maintenance, stock control, and audit requirements.
   • Continuously identify opportunities to improve service quality, operational efficiency, guest satisfaction, employee engagement, and financial performance.

Other Responsibilities

• Perform other related duties and special projects as assigned by the immediate supervisor.

Knowledge and Experience

• Minimum of 2 years of BAR management experience, preferably in the luxury setting lifestyle resort & stand-alone BAR.
• Strong oral and written communication skills
• Ability to train and develop team members
• Ability to work effectively in a team environment and take initiative
• Excellent organizational skills

Competencies

• Good interpersonal skills with ability to communicate with all levels of employees
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Good presentation and influencing skills
• Multicultural awareness and able to work with people from diverse cultures
• Flexible and able to embrace and respond to change effectively
• Ability to work independently and has good initiative under dynamic environment
• Self-motivated and energetic