Job Description
OVERVIEW OF DUTIES
- Welcomes guests and delivers attentive, personalized service reflecting Brassmith’s premium jazz-bar concept and Accor standards.
- Manages dedicated floor service and assists with hostessing and seating when required.
- Contributes to guest satisfaction, repeat visits and outlet revenue through service and upselling.
Customer Relations
- Welcomes, seats and engages guests with a friendly, professional approach.
- Provides attentive service, responds to requests and follows up on guest feedback.
- Introduces Brassmith’s menu, promotions and live entertainment; recognizes returning guests.
Professional Techniques / Production
- Prepares tables and service stations; takes orders, serves food and drinks, clears and follows up.
- Coordinates with bartenders and kitchen for accurate, timely service, allowing bartenders to focus on beverage production.
- Adapts floor service to reservations, busy nights, private events and live performances.
- Maintains clean, well-presented guest and service areas before, during and after service.
Commercial / Sales
- Recommends suitable beverages, food and promotions to increase average guest spend.
- Builds guest loyalty through product knowledge and consistently personalized service.
Management and Administration
- Follows POS, order-taking, billing and opening/closing procedures.
- Handles glassware and equipment carefully; reports shortages, breakages and defects.
- Supports briefings, stock counts and event setup when required.
- Supports monthly attendance, guest trackers, loyalty trackers, entertainment attendance, required for internal communication meetings.
Hygiene / Personal Safety / Environment
- Follows HACCP, food safety, personal hygiene and hotel security procedures.
- Uses equipment safely and reports hazards or incidents promptly.
- Supports Accor environmental commitments through energy saving, recycling and waste reduction.
- Previous experience as a bartender in a hotel or hospitality setting is preferred.
- Guest-focused, confident in upselling and comfortable working during live entertainment
- Excellent customer service and communication skills.
- Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
- Strong attention to detail and accuracy in preparing and serving drinks.
- Understanding of responsible alcohol service practices and compliance with regulations.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.
Diverse, young and vibrant team