Lobby Lounge Assistant Manager - Raffles The Red Sea

Reporting to the F&B Manager, you will be responsible for, but not limited to:

• Ensure correct grooming standards are followed at all times
•  Responsible for the smooth operation of the outlet
•  Responsible of the Care Program at all times
•  Follow up on all financials, LQA, Forbes targets and cascade it down to the team
•  Is aware of the daily, monthly and yearly financial targets
•  Actively contributes towards the achievement of financial targets
•  All issues and negative guest feedback need to be properly reported on Glitch system
•  Following up on opening and closing checklists
•  Handle financial procedures according to guidelines set by the finance department
•  Responsible for linking all facets of service, cuisine and entertainment
•  Assume the responsibility of daily operations
•  Handles security incidents, guest complaints with confidence and in a professional manner and report it in timely manner to the F&B Manager.
• Ensure all appropriate equipment is on hand for each service period
•  Should be creative, confident and prepared to think outside of the box
•  Following the personal development plan set by the corporate office
•  Following team's personal development and assign KPI's in accordance with Hotel/Departmental goals
•  Ensure the operational inventory is always accounted for and in immaculate condition
•  Ensure the outlet maintenance is ensured at all time
•  Create opportunities for upselling products, establish sales goals and selling strategies
•  Develop the restaurant team to strive for excellence
•  Creates an efficient rostering system
•  Inspires heartists to create a flow of new and 'improved' ideas
•  Follow Hotel Evacuation Policy in case of an Emergency
•  Ensure awareness and delivers the optimum levels of service and guest satisfaction
•  Establish and maintain effective communication across all divisions
•  Lead by example through a passionate, hands on approach
•  Ensure team's food and beverage knowledge at all time
•  Carry out other duties as and when requested by the F&B Manager.
•  Organising marketing activities and promotional events in cooperation with the marketing department and F&B Office
• Preparing reports at the end of the operations including guest's comments, sales report, general feedbacks
•  Develop a strategy of handling special guest's requests and VIPs

• Bachelor's degree or diploma in Hospitality Management or related field. 
• Minimum 5-7 years' experience in 4–5-star Hotel
• Strong leadership and interpersonal skills. 
• Excellent communication and customer service abilities. 
• Knowledge of food and beverage trends and service techniques. 
• Ability to work under pressure and handle multiple tasks simultaneously. 
• Detail-oriented with strong organizational skills. 

What’s in it for you...

• The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.
• The chance to define the pre-opening operations for two iconic resorts at one of the world’s most anticipated new destinations.
• Become part of a team dedicated to creating unparalleled luxury hospitality experiences.
• A competitive package and excellent opportunities for professional growth.
• Outstanding discounts across the global Accor and luxury brand network.