Air Gateway Agent

Scope of Position

To timely process and consolidate air export shipments, while ensuring consistent communication with branches and providing an exceptional customer service. 

Tasks and Duties 

• To conduct daily consolidation planning and booking with carriers 

• Ensure smooth and timely freight process flow 

• Receive and update shipment status in a timely manner 

• Ensure accurate and timely data entry into our operating system 

• Track and Trace Air Export shipments 

• Interact with branches in arranging their international shipments, meeting / exceeding customer service standards 

• Coordinate with our contracted service providers in procuring space and services at a competitive cost level 

• Monitor and manage the best consolidation to maximize the yield and profitability while meeting customer’s service requirements 

• Make sure correct and timely cost protection and billing in operating system 

• Timely check and verify airlines’ billing statement, EQ report (if applicable) and work with accounting for timely payment to our service providers (airlines, other SPs) 

• Contribute to maintain strong relationships with service providers (Airlines, trucking companies, and others) 

• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements 

• Understand department process flow, constantly looking for areas of improved efficiency 

• Meet KPI standards, as per the company’s procedures 

• Overseas communications 

• Other tasks assigned by company or managers 

This section lists desired qualifications for the job and may be edited to the specific job role.  

• College graduate or above 

• 2-3 years’ related experience and/or training on airfreight or related industry; or equivalent combination of education and experience 

• Global logistics industry knowledge 

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results 

• Pro-active, strong organizational skills 

• Good computer skills (Excel, Word) 

• IATA/FIATA and Hazardous Materials certification a plus 

• Fluent in English and Japanese (business proficiency required for customer communication, email correspondence, and telephone support).

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus