Senior Credit Controller

We are seeking an experienced, results-driven Senior Credit Controller to manage a portfolio of complex customer accounts and drive timely cash collection. This role requires a highly independent professional who can think critically, resolve issues proactively, and maintain accountability with both customers and internal stakeholders.

Key responsibilities include:

• Collect outstanding receivables and achieve cash collection targets.
• Perform detailed account reconciliations and resolve discrepancies.
• Investigate and drive resolution of disputes, deductions, short payments, and billing issues.
• Conduct professional collection calls and negotiate payment commitments.
• Partner with Sales, Billing, Finance, Customer Success, and other teams to remove payment barriers.
• Escalate issues appropriately while maintaining ownership through to resolution.
• Maintain accurate collection notes, forecasts, and account action plans.

• Extensive hands-on Cash Collection experience (circa 5+ years) with broader Accounts Receivable knowledge.
• Proven success managing complex commercial or enterprise accounts.
• Strong critical thinking and problem-solving abilities.
• Excellent account reconciliation and analytical skills.
• Outstanding telephone, negotiation, and customer relationship management skills.
• Self-motivated, highly organized, and able to work independently with minimal supervision.
• Demonstrated ability to drive issues to conclusion and deliver measurable results.
• Proficient with ERP systems and Microsoft Excel.

What success looks like:

• Delivers consistent cash collection results.
• Takes ownership rather than waiting for direction.
• Resolves complex issues through persistence and collaboration.
• Builds strong relationships while holding customers and stakeholders accountable.
• Thinks beyond collections to identify root causes and drive continuous improvement.

This is an opportunity for a self-led collections professional who thrives on solving problems, influencing outcomes, and making a measurable impact on cash flow.