Solutions Support Engineer

system canada technologies

Sign In to Apply

Pay not listed

  • Contract
  • Toronto, , Canada
  • Canada
  • 167mo ago

Job Description

Company: SystemCanada | www.systemcanada.com

World wide office:  Canada - USA - Australia - UK - South Africa - New Zealand - Ireland - Japan

Job Description

 

  • Proactively monitor live environments to ensure proper functionality of deployed solutions
  • React to problems in accordance to priority and severity of issue, as agreed upon with your manager(s) and the client, in order to maintain service level agreements.
  • Interact with development organization on open issues requiring development support
  • Work as a member of the solution support team and take part in a 24/7 on-call rotation.
  • Interface with the Solutions Support Manager, other support engineers in the team and clients on outstanding issues
  • Systematically determine root cause for all raised problems assigned
  • Work within procedures and processes for resolving issues, ensuring no shortcuts are taken
  • Properly documenting issues, paying particular attention to the details of the issues and the steps required to resolve them