Job Description
Primary Responsibilities
Outlet Operations
- Assist the F&B team with opening and closing side duties as instructed.
- Support the team in setting tables, side stations, and service areas as per hotel standards.
- Assist in maintaining cleanliness and readiness of the assigned workstation before and during operations.
- Welcome and assist guests courteously under the guidance of senior team members.
- Assist in serving food and beverages as per established service standards.
- Support the team in ensuring food and beverages are served promptly and at the appropriate temperature.
- Assist with clearing and resetting tables after guests' departure.
- Help maintain cleanliness and hygiene of the outlet and service areas.
- Follow all food safety, hygiene, and HACCP procedures at all times.
- Assist in collecting food and beverage supplies as instructed by the supervisor.
- Report guest requests, complaints, incidents, or irregularities to the supervisor immediately.
- Assist other F&B outlets during busy periods or whenever required.
- Learn and follow the hotel's service standards, procedures, and operating practices.
Learning & Development Responsibilities
- Develop knowledge of F&B operations, menu items, preparation methods, and service procedures.
- Learn about the hotel's outlets, facilities, and guest services.
- Attend all departmental briefings, meetings, training sessions, and learning activities as assigned.
- Observe and learn proper guest interaction and service techniques from senior team members.
- Develop basic knowledge of upselling and promoting F&B offerings under supervision.
- Follow instructions provided by supervisors and seek guidance whenever required.
General Responsibilities
- Report for duty on time and in a clean and complete uniform.
- Maintain high standards of personal grooming and hygiene.
- Follow hotel fire, life safety, emergency, and security procedures.
- Maintain a positive, courteous, and professional attitude towards guests and colleagues.
- Support the team in maintaining a safe, clean, and welcoming working environment.
- Perform other reasonable duties and responsibilities assigned by the Management of the Hotel.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.