Personalisation Head

To create and manage a multi-disciplinary insights and analytics team that partners in the design and delivery of personalised client conversations for CHNW Clients, country. To design, develop and execute a client conversation portal (e.g. NBA) enabling bankers to have contextually relevant and meaningful conversations with clients.

Type of Qualification: First Degree
Field of Study: Mathematical Sciences
Type of Qualification: Post Graduate Degree
Field of Study: Business Commerce

Experience Required
Personalisation, CHNW
Personal and Private Banking
8-10 years
Proven experience in deep quantitative, analytics, and modelling environments with proven track record on delivering both customer and commercial outcomes. Proven track record in customer insights and analytics environment with end-to-end accountability on translating data in to insights and translating the derived insights in to actionable customer conversations delivering both customer and commercial outcomes.

Behavioural Competencies:

• Developing Strategies
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Generating Ideas
• Making Decisions
• Producing Output
• Pursuing Goals
• Showing Composure
• Taking Action
• Understanding People
• Valuing Individuals

Technical Competencies:

• Business Acumen (Audit)
• Economic Capital Management
• Financial Acumen
• Financial Analysis
• Risk Identification
• Risk Reporting
• Risk/ Reward Thinking