Job Description
ibis Mackay is looking to welcome a Front Office All Rounder to join our growing Front Office team. As a Front Office All Rounder, your mission is to ensure our guests enjoy their stay with us through providing warm, genuine and responsive service.
The Role
- Welcoming guests to the hotel whilst providing prompt, courteous and efficient check in and check out.
- Assist with reservations tasks
- Assisting guests with requests and creating memorable experiences
- Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions.
- Daily liaison with inter-departments such housekeeping for guest movements, requests and activities
- Meeting and exceeding guest expectations and confident handling of customer complaints in an efficient and proactive manner
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay
What we are looking for
- A natural ability to authentically connect with people
- Excellent time management skills
- Previous customer service experience, preferably in a Hotel environment
- Strong computer knowledge including Microsoft Office and hotel PMS (preferably OPERA Cloud)
- The ability to multi-task and think on your feet to quickly resolve issues
- High levels of accuracy and attention to detail
- Exceptional communication skills
- Fluency in English (additional languages are a plus)
- Flexibility to work various shifts including week-ends, evenings, overnights and public holidays
- Candidates to have full working rights for Australia
With over 400 hotels in Australia and 5,000 across the globe, we provide:
- endless career development opportunities
- discounted hotel accommodation worldwide
- learning programs through our Academies and the opportunity to earn qualifications while you work